Privacy Policy
Effective Date: April 2026
At Rolliew, we are committed to protecting your personal information and safeguarding your privacy rights. This Privacy Policy explains how we collect, use, disclose and protect your data when you browse our website or place orders with us.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Full name, email address, phone number, shipping address and billing address
- Payment Information: Selected payment methods and transaction records. We will not store complete credit card details.
- Order Records: Purchased items, order dates and payment amounts
- Technical Data: IP address, browser type, device information and pages you browse
2. How We Use Your Information
Your collected data will be used for the following legitimate purposes:
- Process, confirm and complete your orders
- Send you order updates, delivery notifications and after-sales messages
- Deliver promotional content and newsletters only if you give explicit consent
- Optimize website functions and improve overall user experience
- Identify risks and prevent fraudulent transactions and improper use
3. Information Sharing
We will never sell your personal data to any third parties.
We may share necessary information with reliable service providers only for normal business operation:
- Payment gateway processing
- Logistics arrangement and goods delivery
- Official customer email notification
- Website operation analysis and performance optimization
All cooperating third parties must comply with local data protection laws and strictly keep your information confidential.
4. Data Security
We adopt standard technical and administrative security measures to protect your personal data from unauthorized access, leakage and misuse.
Although we adopt industry-standard protection methods, no internet data transmission mode can guarantee absolute 100% security.
5. Your Legal Rights
In accordance with German data protection laws, you are entitled to:
- Access all personal data we store about you
- Request correction or permanent deletion of your personal information
- Cancel your subscription and withdraw consent for marketing messages at any time
- File a complaint with the local data protection authority if you have disputes
You may submit related requests via our official contact channels.
6. Cookies Policy
We use cookies and similar tracking tools to optimize your browsing experience and collect anonymous usage data.
You can freely turn off the cookie function through your browser settings.
7. Data Retention Period
We only keep your personal information within the time required to fulfill relevant business purposes, unless local laws require longer storage duration.
8. Policy Updates
We reserve the right to revise this Privacy Policy from time to time. The latest version will be published on this page with the updated effective date. We suggest you check this page regularly.
9. Contact Us
If you have any questions or demands regarding this privacy policy and personal data processing, please contact us:
Email: support@rolliew.com
Phone: 01515233467
Address: Gartenstraße 47, Dresden, Germany